F.A.Q.

Billing Policy

We charge the price of the shirt plus shipping, as calculated and shown in your cart, in USD. No additional charges will be applied. Payments are securely processed through PayPal's SSL-secured offsite transaction engine.

Security

We do not store customer credit card information. Your transaction with theBigGuavaTshirts is 100% safe!

Payment Options

PayPal accepts PayPal payments directly, Visa, and MasterCard. If you do not have a PayPal account, you can pay as a guest using the "Don't have a PayPal account?" option to complete a one-time credit card transaction.

Shipping Origin

We ship orders from one of our facilities located in Toronto, Canada, New York State, or other locations across the United States. The facility used depends on the specifics of your order and location.

Tracking Numbers

Yes, we provide tracking numbers for all orders.

Tracking numbers will be provided within 24-48 hours after your item(s) has shipped.

Check your confirmation email for the tracking link to monitor your shipment status.

Average Wait Times

Our t-shirts are made-to-order, which requires time to print, dry, and prepare for shipping.

Processing

Orders are processed and shipped within 2-3 business days. In rare cases, same-day processing may occur, but it is not guaranteed.

Delivery Times

• United States:
  • RUSH Service: 3-5 business days after ordering.
  • STANDARD Shipping: 5-8 business days after ordering.
• International: Delivery times vary by destination.

We use USPS for shipping in the United States. Please check your confirmation email for tracking details.

Return Policy

theBigGuavaTshirts offers a 100% Satisfaction Guarantee return policy.

Defective Items

Buyers are responsible for returning any defective shirts in their original packaging and in new condition. A full refund will be issued for defective or poor-quality orders.

Non-Defective Items

Since our shirts are custom-made, we cannot issue refunds for items ordered in the wrong size or due to dissatisfaction with the fit. However, we can accept returns or exchanges for items that do not fit or are unwanted, provided they are in their original condition.

Timeline

All returns and exchanges must be completed within 15 days of purchase.

How to Initiate a Return

For more details or to request a return, please contact us at thebigguavatshirts@gmail.com. We will provide you with the return address and discuss your available options. Upon receipt of the returned item, theBigGuavaTshirts will issue a refund.